Help center

Open the provider's page, pick an item (or describe what you need) and send. You get the quote here and by email, and can talk before accepting.

"Pay through Manufatu" uses Pix, card or boleto and is recorded on the order. "Paid outside" means you agreed directly with the provider: Manufatu records the order and history but doesn't see the payment.

The business posts progress photos and marks the work delivered. You check and accept it, or ask for changes. If you don't answer within 7 days of delivery, the order completes automatically. For items sent by post or carrier, “Shipped” means the business dispatched it, not that it arrived: confirm when you receive it. Without an answer, those orders only complete after the transit allowance plus the 7 days.

Before the provider starts, yes, at no cost. After they've started, report a problem on the order and we'll help you agree on a solution. If you already paid through Manufatu, cancelling becomes a refund request, reviewed by a person on our team.

Use "Report a problem" on the order page. The provider is notified, you talk it through, and the history stays on record.

No. With this option the payment goes to the business's receiving account, opened with our payment partner (Asaas). Manufatu confirms and records the payment on the order, but doesn't hold the money until delivery.

Only someone with an order recorded on Manufatu can review, once per order. Reviews are always written by people: Manufatu and its assistants never create or edit reviews. Each review shows whether Manufatu saw the payment or it was only recorded.

The Page assistant is automated and labelled as such. It answers only from what is published on the page and says when it doesn't know. It never agrees a price or an order: you review and send the request yourself. Messages in the conversation come from the business.

Fill in your name, description, city and category, and add at least one item with a photo. When the checklist is complete, Publish unlocks.

Published pages can be shared by link. To appear in search and categories, a page needs a full description, a city, at least one item and three real photos. Your dashboard shows what's missing.

Under "Get paid", enter your details. We open your payout account with our payment partner, in your business's name.

Both reviews are published together once both sides submit, or after 14 days. That way nobody reviews in reaction.

Use the link in the email and sign in with the same address. Check everything and publish when you're happy. You can delete any photo or text that isn't yours.

Sign-in codes and notices about your orders, quotes and messages, from no-reply@manufatu.com (in Portuguese, nao-responda@manufatu.com). That address doesn't receive replies: to reach us, write to info@manufatu.com.

We found your business in a public source and prepared a draft page, which is never published without you. You can reply to the e-mail, claim the page, or leave the list with the link in the footer. After that we send nothing more.

In My account you can download a copy of your data or ask for the account to be deleted. Order and payment records that the law requires us to keep are kept without your personal data.